His life is turned upside down when a young MBA (played by Anna Kendrick) comes in and figures out that by doing the firing online and from one central location, the cost of business can be reduced by 85%. Clooney tries to convince her that this is not as clearcut as Kendrick thinks it is.

The contrast between Clooney and Kendrick serves as a nice backdrop for some practices we all know but sometimes need reminding of*:

Kiss ass vs Kick Ass Kiss a little to Kick alot, or not..there is no golden rule to start with just a result to end with.

Clooney is ambiguity. Kendrick certainty. She is the one with the demands and the firm beliefs about how the world should work. He is more comfortable with the idea of working with how the world is first to get the world to work how it could be.

This post flows from the previous post, but focusses more on the process of selling our services. Bells and whistles matter (to a certain extend of course, whether we care to admit or not). Awards, good offices, smart suits, leggy blonds, the truth, famous clients, solutions that make money (plain hard cold cash). They all matter.

Suppose you are a brand new manager from some FMCG company and you would know the truth about the way most of our solutions come into existence.

“Take in a load of information, letting this all simmer, working towards and hoping that what the brain comes up with will be something profitable and competitive. Because to tell you the truth, we really have only so much control over whether this will be a hit or not.”

You’d have to be walking in some pretty comfortable shoes to go “ok….appreciate the honesty and I acknowlegde that there are no garantuees, but let us proceed anyways”. Most clients are not like that from the start.

They need, and should be given, an appropriate shock/comfort ratio to transition from non (or not enough) participatory to participating (fully). The politics of business is perhaps to some shallow, but not to be underestimated or be ashamed of.

So unless you can always choose partners who, within their culture have embraced ambiguity (because they are owners of the business and have lived it themselves, or they know that conventional methods will not help them achieve their goal of topping the leader), remember that there is no shame in kissing a bit of ass every now and then.

Because given the right encouragement and results, most clients will grow with the agency and start to develop solutions that can bring out the full potential of a business.

So don’t sit in the corner sulking : “They don’t understand how it should be”. Show and prove in terms the client understands. Remember: a leader without followers is just a person walking alone.

*For arguments sake I leave the morality of working for/with a company that fires people for a living out of the equation. Same goes for the actual movie. No accounting for taste.

The above commercial shows us a bias that can help producers and consumers change their habits to more eco friendly ways without less consumption.

It is called the Diderot effect

If you buy a bigger washingmachine, you of course need a better detergent to help with the bigger loads.

So if we want to change habits on a macro scale , look outside the category and see what social and cultural cohesion the item provides. Link to it and get the consumer to be consious of the link.

Want to sell more items as a retailer, well if you sell clothes, get your local hairsalon and shoeshop to have a sale to. New haircut leads to new manicure and pedicure leads to new shoes, new bag, new clothes, new person (well untill next season that is).

At the beginning I stated that it can be used to change habits to more eco friendly ways, but it can be, and has been, used for any number of goals. That depends on the intentions you have.

All of the above are really just rationale that help propagate certain emotional triggers once all that matters is said and done.

So without further ado, and with an explanation following, the one thing you need to know, the only thing you will ever need to know, the thing you wish somebody had told you when you were younger… to get a date or to create advertising work that works is:

Get people to do something for you. *pin dropping*

Get people to do something for you. That’s it. You don’t have to believe me, and you are allowed to be sceptical.

But is it true. Under certain circumstances, which are not difficult to figure out or to set up, all you need to do, to be effective, is to get people to do something for you. Allow me to explain.

As I was walking around Berlin, I experienced something that amazed me.

Being approached by strangers, who, after spotting me and my mates standing there with camera’s, would volunteer to take our picture infront of set building or whatever.

Total strangers who after taking the picture would, without being asked to, proceed to explain something about the place, ask what we had seen, so they could recommend other things and in some cases even offer to show the way or play guide. And all the while seeming to enjoy it and having a blast doing it. Absolutely amazing.

So I asked myself: would asking for it have the same effect? Would me going up to total strangers and asking to have my picture taken, have some of the same generosity effects?

It turns out that it does. Walking up to elderly, kids, mothers, police men, and off course good looking females, pretty much resulted in the same things:

1) They were more then happy to take my/our picture;
2) When given the chance to, most were happy to either walk us to some other piece of culture, tell us what they knew about that one, or exchange numbers to continue the conversation at another time.

Asking a tourist or a local was not much different as far as the actual action taken was concerned. The conversation that took place after was, but that is natural as the context changes from interaction to interaction.

This experience a bit of an eye opener. And it also helped me cristalize certain vague ideas.

First of it made me even stronger in my belief that awereness is overrated. And that people who think in terms of

1) Awereness
2) Interest
3) Action/purchase

are missing the point and are wasting time and money that clients and agencies could and should be using more wisely.

As I touched upon here, the idea of figuring out the conversion side of things down the line, is thinking that is not going to help convince clients with limited budgets and consumers with selective attention.

Start with action in mind and build from there.

1) solicit an (predictable)act (of culture)
2) create a conversation ( and in the case of brands a relationship, though remember that the one with the least invested controls the relationship)
3) allow for the experience to spread

This is a far more effective way to go about things. Perhaps counter intuitive but effective.

Why?

1) First off because by getting people to do something for you, instead of you doing something for them, you can cancel out major penny gap effects.

See people are inherently selfish. If you cook a meal for others, you do so off course to have them enjoy that meal, but there is also the expectation of getting some kind of compliment. Nothing wrong with that, but the selfishness is always around. Not being acknowlegded makes for sour grapes fast

And well, most brands, when making that piece of funny film, commercial, ambient or giving that stuff away for free, act friendly but expect to monetize on that friendship at some point down the line. But as Dan Ariely has shown us, doing business after we have been social does not work, most of the time and for most industries.

By asking for action from the other party first a couple of things happen. The most obvious is the fact that you learn the other party’s flight or fight mechanism. If they don’t run away, or turn hostile on you, well you got yourselve a keeper.

Always nice to know up front and not after you did your whole song and dance routine, if only to keep you from overcommiting some sterile strategy that got the ok in focus groups (kicking a ball into the back of the net during a match is still the only way to score, nobody get’s point for training extra had). Which off course does wonder for the accountability of the effectiveness of an agency, as you end up doing stuff that works in the field.

Secondly from action follows belief and enthusiasm. Or more exactly the belief that “If I do something for you, well you must be ok. Because no way in hell am I gonna do something for someone I do not like. And if I like you, well I might as well like you alot.”

Asking up front for action (and by the way this can be a small action, because as long as it has some cultural/social element build into it and is asked in the right context, it will resonate and kickstart our heuristic mind and thus resulting in conversion with bigger than expected certainty) we thus avoid the problem that most guys dread: How to go from friends to lovers after you’ve invested time and resources, making her think you are friends. Or how to convert all that awereness into action.

2) As I said here, the magic starts after the act is performed. After having asked for an act (of culture) by the other party, and this act is performed, the other becomes part of something shared. And if it is something worth spreading, he will do so if only for the simple but powerfull reason to have something new to say to friends and relatives.

In my personal experience, having my picture taken by other tourists with a mobile phone, allowed me to get the picture bluetoothed or mailed to me, my mates there and at home and all of their friends. A simple and easy way to make the act of taking a picture into something more, a story/conversation starter.

Circumstances

As I noted above, one does need to take into account certain things before asking for action.
A couple of major once are:

1) the context of asking

When I asked to get my picture taken at the subway near the appartment outside of the tourist city centre, the results were not as great. Still not to bad (as most people even though we are selfish, or perhaps because we are selfish and do it to make ouselves feel good, still want to help others when asked), but not as great. So the obvious lesson is: Context.

Right time, right place, determine how forthcoming the other will be and how effective the proposition asked will enhance the status of the one being asked in the eyes of his peers (turning down a tourist in a non tourist part of town, may not make you seem a bad city ambassador as when you do it at Checkpoint Charlie.)

2) The culture of the solicitation

As noted above asking something at the right time and place makes for better response. To upp it even more the question posed has to have some culture in it. Asking somebody to take your picture at a tourist spot, feels natural and right. Our instincts do not raise red flags. And since we are genetically trained to spot that which stand out in order to survive, we should take into account the history of humans when asking.

Asking people to look after your bag in a library, or asking for a light inside a pub, also work. One because well library = earnest= safe = off course you would watch a bag. The other because pub/club = fun = flirting, fire = danger. With the smoking ban it becomes somewhat of a law defying act thus making you seem masculine. (But this all pure speculation. Though the results were good. Better then asking for your picture to be taken in a library, or having someone watch your stuff in a club).

So there you have it folks, ask (don’t give) for something that seems natural, fun and sharable and people will most likey do it, with pleasure and talk about it afterwards. All markets are solliciations, so might as well ask.

Bruce Springsteen

What with all the user generated content, 2.0, participation of the peoples going on in the world I have an idea:

What if we create the WCEF: World Championship of Everything (u like) Federation.

U got an activity, hybrid of old stuff or something u do with friends: sign up to the website, pick a date for regional preliminaries etc and (most importantly) declare yourself world champeen and allow people to challenge you.

Who does not want to be able to say he is world champion at something, anything??

the Role of the WCEF is the following:

1. to give you tools to plan your own world championship;
2. to look for sponsors (local to international) to help you out with any and all costs;
3. help you quickly determine whether the current format is ok, or needs some adjustment to make it spread;
4. fighting indifference and cynisme by promoting the cause of doing something/anything to world champion standard, instead of doing nothing;
5. buying every world champion a cold beer;
6. to make sure that the broadcasting rights are fairly distributed amongst all the championships;
7. to facilitate the breakaway of succesfull championships on their own (as with everything; money changes stuff, so why not make the split amicable)

just an idea (or a widget; or tv show; or nothing)

What…did I hear anybody say Innocent