It gives you chances to win customers over time and time again with by adding suprises and extra’s to something they like enough to buy from you or are actively considering buying.
Most purchase and post purchase contacts are distress contacts. People don’t quite know what/how to buy, or they bought it and there are problems [...]
Entries from May 2010
customer service is the live version of album track
May 13th, 2010 · No Comments
Tags: branding · business · marketing · music · planning · strategy